Jabra Elite 75t earbuds begin charging when you put them in the case. However, sometimes they don’t charge because something is wrong with them.
There may be many reasons why your Jabra Elite 75t is not charging. Such as software, earbuds, and charging case issues. Here is how you can fix them.
If your Jabra Elite 75t earbuds are not charging you should properly place them in the charging case and close the lid of the charging case. Because sometimes due to a loose connection between the two, earbuds don’t charge.
If the charging problem with Elite 75t earbuds still persists, read the article we have compiled a list of possible reasons and their solutions. Therefore read every point and try on your earbuds.
How do you know if my Jabra Elite 75t is charging?
Before troubleshooting, you should first know how you can check if your Jabra Elite 75t earbuds are charging.
Because maybe they are charging but you are not aware of it.
Here is how you know if your earbuds are charging.
When you place Elite 75t earbuds in the charging case the LEDs on both earbuds will flash. The LEDs can flash red, yellow, or green depending upon the battery of the earbuds.
If your earbud’s battery is less than 33% its LEDs will flash red. And as they get charged LEDs will flash yellow and green.
However, if the earbud’s LEDs are not flashing or LEDs are the same color when you reopen the case it means they are not charging and you should troubleshoot them.
How to fix Jabra Elite 75t not charging in case
Clean earbuds and case pins
Each Jabra Elite 75t earbud has two charging poles which connect to the charging pins of the charging case.
When you place these earbuds in the case charging poles earbuds connect with the pins of the case and earbuds begin charging.
However, sometimes Elite 75t earbuds don’t properly connect with the charging case due to dirt or debris and as result don’t charge.
Therefore you should clean the charging poles of earbuds and pins of the case.
To clean earbuds charging poles and case pins you can use a cotton swab or pencil rubber.
Simply pour a little bit of rubbing alcohol on the cotton swab and carefully clean the earbuds and charging case pins.
After that clean both with the rubber of the pencil.
After that try to charge your earbuds.
As you know when we use earbuds we try different settings to get the most out of them. Sometimes due to this Jabra Elite 75t earbuds overload and don’t charge.
Therefore you should reset them. Because resetting will bring them back to default settings and remove overload or issues from them.
Follow the below steps to reset your Jabra Elite 75t earbuds.
- Unpair your Jabra Elite 75t earbuds and remove them from the device pairing list.
- Turn off the Bluetooth of your device.
- Restart your device. (Mobile etc)
- Take earbuds out of the case and turn them on.
- Press and hold the multifunction buttons of both earbuds until the LED flashes purple.
Now your Jabra Elite 75t is successfully reset you should try to charge them.
Reset charging case
If your Jabra Elite 75t is not charging after reset then you should also reset its charging case.
Because it can also stop working due to software glitches and as result, your earbuds don’t charge.
Follow the below step-by-step guide to reset your Jabra Elite 75t charging case.
- Place earbuds in the charging case.
- Leave the charging case lid open and plug it into the power source with the supplied charger. Or if you are using another earbuds charger make sure it has 5+ / – 0.25 V. Because a higher voltage power supply can cause permanent damage.
- Once the LED of the charging case light up wait for 5 seconds and close the case lid.
- Charge earbuds and case for 2 hours.
Jabra Elite 75t earbuds case has four pins that make contact with the charging poles of the earbuds to charge them.
However, sometimes pins of the case lose their shape due to which earbuds don’t charge.
You should check the length of these four pins.
If one or two of them are not in their original position you should bring them back to their original position.
Faulty charging cable
You should check to charge cable of your Elite 75t earbuds. Because sometimes due to a damaged cable earbuds case doesn’t charge and also as result earbuds don’t charge.
If you think the charging cable is damaged or faulty. Then you should buy a new one in order to make sure the case is properly charged.
Sometimes old firmware version causes trouble due to which earbuds don’t charge. Therefore you should make sure it is updated.
You can check if the firmware is updated or not with the Jabra Sound+ app.
Just you have to open the app and go to notifications if the update will be available you should update otherwise leave it.
Power source meets requirements
If you are using another earbud charging cable to charge your Jabra Elite 75t earbuds charging case.
Then you should follow the below instruction and make sure you are using a compatible charger. Otherwise charging case will not charge and maybe as result, your earbuds stop charging.
- Use the charger that is certified to use in your specific country.
- Make sure one end of the charger is firmly plugged into the case and the other into the wall outlet.
- Don’t use a wet or damaged charger to charge the case.
- Make sure the maximum rating of the charger is not more than 10W.
- Also, make sure the minimum current is not less the 500mA.
If you have gone through all of the above solutions to fix your faulty Jabra Elite 75t earbuds. And the charging problem has not been solved.
Then you should return these earbuds. All you have to do is contact Jabra consumer support and send them a photo of earbuds with the Jabra logos on the buttons.
And also a photo of the codes which are inside the charging case. Then they will tell you how to return them.
Frequently asked questions
Do I need to charge Jabra 75t before first use?
When you buy new Jabra Elite 75t earbuds they are not fully charged. Therefore you should put earbuds in the case and charge them for 2 hours. Also, you should charge the case.