If you’re experiencing issues with your Aftershokz not turning on, there are a few potential reasons for this problem. One common cause could be a drained battery, so it’s important to ensure that your device is adequately charged. Additionally, a faulty power button or a software glitch could also be responsible for the issue.
To troubleshoot the problem, start by connecting your Aftershokz to a power source and allowing it to charge for a sufficient amount of time. If the device still does not turn on after charging, try performing a reset by holding down the power button for an extended period. If these steps do not resolve the issue, it may be necessary to reach out to Aftershokz customer support for further assistance.
In the following article, we will explore common issues with Aftershokz not turning on and provide step-by-step troubleshooting tips to help you address the problem effectively.
Possible reasons why your AfterShokz is not turning on:
There could be multiple reasons why your AfterShokz headphones refuse to turn on. Here are some of the most common ones:
This is probably the most obvious reason why your AfterShokz is not turning on. If the headphones haven’t been charged for a while, the battery may have died.
Your AfterShokz might not be turning on due to a faulty charger. Ensure that the charger connects properly to the headphones and that the charging cable is not damaged.
Occasionally, your AfterShokz may encounter a software bug that prevents it from turning on.
Your headphones may have been damaged or have been exposed to moisture or dirt. In these cases, the device may be permanently damaged.
What to do when your AfterShokz is not turning on:
Now that we’ve explored some possible reasons why your AfterShokz is not turning on let’s look at what you can do to resolve the issue.
Charge the Battery: It might seem like a no-brainer, but charging the battery is the first step you should take. Connect your AfterShokz to its charger and allow it to charge for some time (approximately 2-3 hours will do).
Check the Charger: If charging doesn’t solve the issue, double-check that the charger is functioning correctly. A defective charger could pose problems. Try using a different charger or port to see if the issue persists.
Perform a Hard Reset: If you’ve tried charging and changing the charger and notice that your AfterShokz still won’t turn on, try performing a hard reset. This can be done by holding the power button for 10-15 seconds. Once done, release the button, and try turning the headphones on.
Get in Touch with AfterShokz Support: If none of the above steps work, it’s time to get in touch with AfterShokz customer support. They have a team of highly skilled professionals who can help diagnose your headphones’ problem and offer solutions.
Does AfterShokz Have a Lifetime Warranty?
Shokz provides a warranty for their headphones purchased from authorized retailers. For new headphones, the warranty lasts for two years in most countries. Refurbished headphones bought from authorized retailers have a one-year warranty. In China, Hong Kong, Macao, and Taiwan, all products have a one-year warranty. The warranty period starts on the purchase date, and if a replacement unit is given due to a claim, the warranty will continue from the original purchase date. The warranty only covers manufacturer defects and does not include damages due to misuse, abuse, theft, or loss.
To check whether your headphones are eligible for warranty coverage, visit the AfterShokz website and fill out the warranty claim form. You will need your headphones’ serial number and proof of purchase. If your warranty claim is approved, your headphones will be replaced, and you’ll receive shipping instructions.
How Do I Check My AfterShokz Battery?
It’s important to keep track of your AfterShokz battery life, especially if you use them frequently. Thankfully, checking your battery life is a simple process. Follow these easy steps:
Turn on your AfterShokz
Check the LED indicator on the control button. The LED indicator will flash red when the battery is low, yellow when the battery is medium, and green when the battery is full.
You can also check your battery level using the AfterShokz app. The app will display your battery level percentage.
In conclusion, your AfterShokz might not be turning on for a multitude of reasons, ranging from a dead battery to physical damage. Nonetheless, you can try a few simple steps to fix the issue. Always remember to check your AfterShokz battery life, and if all else fails, get in touch with customer support. Here’s to hoping that your AfterShokz will turn back on soon!