You can turn off the Astro A50 headset by pressing its Dolby button located on the back of the right earcup. However, sometimes they don’t turn off.
Therefore you should fix this problem because it can damage your Astro A50 headset battery.
Don’t worry we have reached Astro support and found some simple solutions to fix your Astro A50 that won’t turn off. Here is how you can fix it.
Resync it by placing it on the powered base station and waiting for 3 to 5 seconds or until the bolt and battery level stop blinking. And after that try to turn it off by pressing the Dobly button.
However, if this doesn’t fix your headset and the issue persists then read the solutions described below.
How to Fix Astro A50 Won’t Turn Off
Reset Your Astro A50
If your Astro A50 headset is not turning off you should reset it.
Because reset will remove all information from its electronics and bring all software to its original state.
After resetting your headset will restore to factory settings and will be refreshed.
Therefore you should reset it and then try to turn it off.
Here is how you can reset your Astro A50 headset.
- First plug in the headset directly to a confirmed power source, without the Base Station.
- Then to reset Astro A50 simultaneously press and hold Dolby Button (located below the power button) and Game Button for 15 to 30 seconds.
Now your headset is reset and try to turn it off.
If it won’t turn off then charge it for 15 minutes and again reset it.
If your headset won’t reset then you should charge it first and try to reset it.
You should reset your Astro A50 at least thrice and after every reset try to turn it off.
Disconnect Your Astro A50
Another reason why your headset won’t turn off may be due to the programs running in the background.
Maybe it is still connected to your PC or Xbox or any other device and music are still playing on it.
That doesn’t let this headset turn off.
Therefore you should first unplug this headset or disconnect this from all devices and then try to turn it off.
If after applying the above solutions your Astro A50 headset won’t turn off you should update its firmware.
Because firmware updates improve the functionality of the headset. And also remove different kinds of minor issues in the headset.
Therefore you should check if your headset’s firmware is updated or not.
If not then you should update its firmware in order to turn it off.
Here is how you can update its firmware.
- First-place headset in the Base Station.
- Plug micro USB into the Base Station and plug the other end into your PC.
- Switch the Base Station into PC mode.
- Download the Astro Command Centre from the Windows store. Or if you are on Mac you can download it from here.
- Open Astro Command Centre if a firmware update will be available there will be an option to update it.
After updating firmware try to turn your Astro A50 hopefully it will turn off.
Check Power Button
Check the power button of your Astro A50 maybe it is faulty that’s why your headset not turning off.
You should check if the button is loose or if there is dirt or water splashes on it.
In that case, you should clean the power button.
Also if it is loose you should consult a technician who can fix your headset button expertly.
How do I reset my Astro A50?
Here is how you can reset it.
Press and hold simultaneously the Dolby button and the Game button for 15 seconds. After 15 seconds headset will turn off and turn on again. Now your headset has successfully been reset.
However, if your headset is not resetting you should check its battery if the battery is a low charge first. Because any headset will not reset below 50% battery.