Jabra Elite Case Not Charging: 5 Ways to Fix It

Jabra Elite earbuds are popular for their excellent sound quality, noise cancellation, and long battery life. However, some users may encounter a problem where their Jabra Elite case not charging, which prevents them from using their earbuds. This can be frustrating and inconvenient, especially if you rely on your earbuds for work, entertainment, or exercise.

Fortunately, there are some possible solutions that you can try to fix this issue and get your Jabra Elite case back to normal. In this article, I will share with you four crazy ideas that may help you resolve the problem of your Jabra Elite case not charging.

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1. Reset Your Charging Case

The first thing you should do if your Jabra Elite case is not charging is to reset it. This may help clear any glitches or errors that are preventing the case from charging properly. To reset your Jabra Elite charging case, follow these steps:

  • Open the charging case and leave its lid open.
  • Plug the charging case into a power source using the original USB cable and wait for a few seconds.
  • The case has been reset.

You can check if the reset worked by looking at the LED indicator on the case. If it flashes green, it means the case is charging. If it does not flash at all, it means the case is still not charging and you need to try another solution.

2. Check and Clean the Charging Port and Cable

Another possible reason why your Jabra Elite case is not charging is because of dirt or debris in the charging port or cable. This can interfere with the connection and prevent the current from flowing properly. To fix this, you should check and clean the charging port and cable using a blower, a cotton swab, or a soft cloth. Be careful not to damage or wet any parts of the case or cable while cleaning.

After cleaning, make sure to dry the charging port and cable thoroughly before plugging them in again. You can also try using a different wall charger or cable to see if that makes a difference.

3. Check the Temperature and Humidity

The temperature and humidity of your environment can also affect the charging performance of your Jabra Elite case. The optimal charging temperature range for the case is between -5°C and 45°C. If the temperature is too high or too low, the case may stop charging to protect the battery and the product from overheating or freezing.

Similarly, if the humidity is too high or too low, it may cause moisture or static electricity to build up in the case or cable, which can also prevent them from charging properly. To avoid this, you should store and charge your Jabra Elite case in a dry and moderate place away from direct sunlight, heat sources, or water sources.

4. Contact Jabra Support

If none of the above solutions work for you, then you may have a faulty or defective Jabra Elite case, cable, or battery. In this case, you should contact Jabra Support for further assistance. They may be able to offer you a replacement or a repair service depending on your warranty status and the nature of the problem.

You can contact Jabra Support through their website, phone (1-800-327-2230). Make sure to have your product details and proof of purchase ready when you contact them.

5. Buy Charging Case Replacement

You can purchase Jabra charging case replacements here


Why are my Jabra elites not charging?

Ensure optimal charging and performance for your Jabra Elite case by addressing potential issues caused by the accumulation of earwax, sweat, or oil over time. Prioritize aural hygiene and maintain the cleanliness of your earbuds through regular cleaning to prevent charging and performance problems.

How do I know if my Jabra Elite case is charging?

Effortlessly monitor the charging process of your Jabra Elite case through the flashing LED, ensuring proper placement and successful charging. Expect a full charge for the charging case in about 6 hours when using a wireless charging pad, while both the charging case and earbuds may take up to 9 hours to reach full battery capacity.

Can I just charge my Jabra case?

To charge your Jabra Elite case, simply plug the power adaptor into an electrical outlet and connect the cable to the charging case. Additionally, you have the convenience of charging your hearing aids simultaneously. The charging case has the capacity to hold three full charges, which is indicated by the three LEDs on the back, providing a clear visual representation of the current charge status of your case.

Can I overcharge my Jabra earbuds?

To preserve the lifespan of your battery, avoid leaving it connected to a charger once it is fully charged. Overcharging can potentially reduce the battery’s longevity. Similarly, if you leave a fully charged battery unused for an extended period, it will gradually lose its charge over time. Therefore, it is advisable to disconnect the battery from the charger and use it periodically to maintain its optimal performance.

What does hours with charging case mean?

When the battery of your earbuds depletes, they typically offer a listening time of around 3.5 hours. To recharge them, simply place them back into the charging case. The case serves as a power source, providing an additional 9 hours of battery life. This allows you to enjoy a total of approximately 12.5 hours of listening time before both the earbuds and the case need to be recharged again.

Why is my Jabra case flashing green?

After the update process is finished, you will notice a brief green flash followed by the charging case LED turning off. However, if the LED keeps flashing for more than 15 minutes, you can resolve this by opening the lid of the charging case and then closing it again. In the event that the update gets interrupted, simply place both earbuds back into the charging case and close the lid to resume the update at a later time.


I hope this article has helped you find a solution for your Jabra Elite case not charging problem. If you have any questions or feedback, please feel free to leave a comment below. We would love to hear from you!

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